EditorialA telephone number in Ukrainian will be available in Milan to assist refugees fleeing the war, press conference. Milan 14 April 2022, Italy - 14 Apr 2022
EditorialWill Magnant, who is part of the growing movement of call center workers like himself fighting for better working conditions, in Richmond, Va., in August 2021. (Damon Winter/The New York Times)
EditorialWill Magnant, who is part of the growing movement of call center workers like himself fighting for better working conditions, in Richmond, Va., in August 2021. (Damon Winter/The New York Times)
EditorialEmily James, who was fired from her job at a call center for U.S. Bank after giving 20 dollars of her own money to a customer on Christmas Eve, with Harley Quinn, an emotional support dog, in Portland, Ore., on Jan. 29, 2020. (Alisha Jucevic/The New York Times)